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FAQ
What is United Way 211?
2-1-1 is the three-digit phone number approved by the Federal Communications Commission and Colorado Public Utilities Commission to provide a critical connection between individuals and families in need with community-based organizations and government agencies.  As you may know, United Way of Larimer County is the lead organization for 2-1-1 in Northwest Colorado and is a key partner in 2-1-1 Colorado as well as within the National initiative

What is I&R?
Information and referral services (I&R) are the link between people seeking health and human services assistance and the appropriate providers of such services. I&R services across the United States answer more than 50 million calls annually. The Alliance of Information & Referral Specialists (AIRS) is the professional association for more than 1000 I&R and 2-1-1 providers in the United States and Canada. United Way 211 has been a member since 1996.

What is 2-1-1?
2-1-1 is the easy to remember, three-digit telephone number assigned by the FCC in July, 2000, for community information and referral nationwide. In Larimer, Routt, Grand, Jackson, Rio Blanco and Moffat Counties it enables people to more easily access United Way 211's I&R services. 2-1-1 is a Statewide collaborative.

How do I access United Way 211?
We can be reached by dialing 2-1-1 or 970-407-7066, between 8am and 8pm, Monday-Friday and 9am to 5pm, Saturday. Dial toll free 866-485-0211. You can search for services in our on-line database 24/7.

Who Can Use 211?
Anyone in need of information concerning non-emergency health or human services or volunteer opportunities in Larimer County. All calls are confidential. We may collect demographic information for statistical purposes.

Is There A Fee For Services?
There is no charge for information and referral calls.

Who Will Answer When I Call?
211 is staffed by extensively trained Information & Referral Specialists and volunteers. Their goal is to help support you through a difficult time and connect you with those in the community who can help you with your specific need.

What Kinds of Help Can I Find Through United Way 211?
We have information about over 2,500 health and human services available to residents of Larimer, Rio Blanco, Routt, Moffat, Jackson and Grand County. These services include parenting classes; substance abuse or general counseling services; basic necessities such as food, clothing or shelter; resources for children, the elderly, or people with disabilities; spay/neuter services for pets; support groups; volunteer opportunities; places to donate goods; and much more!

How do you collect and update information in your database?
The 211 database is updated annually. We also operate changes as we learn about them.. Our information and referral specialists continually check resources and contacts to verify changes and ensure that our data is accurate and up-to-date. If you see any information in our database which you believe is incorrect, please contact us. All information is screened according to our inclusion/exclusion policies which are published on our Web site.

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